Last updated 2026 · Cjl Technologies
All sales are final — with one exception. You may request a full refund within 72 hours of purchase, provided implementation and configuration work have not yet begun. After 72 hours, or once implementation has begun, all sales are final and non-refundable.
Because our packages are delivered as configured software plus hands-on setup, we open a short window to reconsider before work starts. A full refund is available when both of the following are true:
To request a refund within this window, contact us at christian.lange@cjl-technologies.com or NA and reference your purchase. Approved refunds are returned to the original payment method.
Once 72 hours have passed, or once implementation work has begun (whichever comes first), the purchase is final and non-refundable. This includes any partial delivery, scoping, configuration, provisioning, or onboarding already performed. Setup work represents committed time and resources and cannot be reversed once started.
This is not a money-back guarantee — it is a commitment to delivery. If a component we delivered does not work as described, we will repair or re-deliver it until it functions as specified in your package. Simply contact us and we will correct the issue at no additional cost.
This "make it right" support covers the technical functionality of what was delivered. It does not cover business outcomes, revenue, or results, and it is not a refund.
For any refund request or delivery concern:
Please include your name, the email used at purchase, and the package purchased so we can locate your order quickly.